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Where The Jobs Are

More Types of Jobs Than You May Know

Below is a list of just some of the positions that are common in the language services industry. Many positions can also have a variety of names at different companies. We used the more common titles here. Click on each to read more.

 

The Account Manager (also known as the Account Executive) is the one responsible for managing assigned sales activities of a company as well as being the person who works closely with the client. An account manager is known to be the bridge between the customer and the company's production team.


Job Description
  • Manages a portfolio of accounts
  • Collaborates with members of the production and sales teams to assess the scope of work and produce quotes
  • Guides clients on the localization needs and best practices
  • Assesses the competitive landscape, develop project proposals and negotiate budget and schedule with clients
  • Identifies new business opportunities
  • Has a good understanding of clients and their business strategies
  • Has a good relationship with clients in order to identify their needs
  • Sells products and creates new campaigns
  • Manages and solves conflicts with clients
  • Establishes a budget with the client and the company

Qualifications
  • Bachelor's Degree (preferably in Business or Marketing)
  • Good negotiation skills
  • Excellent communication skills (both written and verbal)
  • Strong interpersonal skills
  • Ability to thrive in stressful situations
  • Ability to solve problems
  • Ability to navigate contact management systems such as Salesforce
  • Good attention to detail
  • Has an excellent understanding of client care
  • Strong organizational skills
  •  

Job Description
  • Audio translation is the process of translating live or recorded speech from the source language into the target language
  • Some audio translations are simple voice-over translations (i.e. an audio book translation and recording). Other types include audio transcription translation, such as rendering an audio recording in the source language to a written format in the target language, transcribed from the audio recording
  • An audio translator sometimes makes direct audio translations (dubbing) and provides localized versions of the source recordings

Qualifications
  • Fully fluent in the source and target language, especially active listening and good speaking skills
  • Has experience working with audio recordings and is familiar with audio recording tools/devices
  • Has a clear and stable speaking voice for audio recordings

The business development manager is in charge of developing business solutions. The main goal is to generate more revenue for the company. They will manage client accounts and come up with new sales ideas. This includes new sales strategies, sales pitches, and business plans.


Job Description
  • Brainstorms with the business development team to create new project strategies
  • Identifies sales and services that would appeal to new clients
  • Manages company and client expectations
  • Reviews timeframes and budgets
  • Creates sales pitches

Qualifications
  • Goal-oriented, organized team player
  • Encouraging to team and staff; able to mentor and lead
  • Eager to expand company with new sales, clients, and territories
  • Able to analyze data and sales statistics and translate results into better solutions
  • Excellent verbal and written communication skills
  • Able to multi-task, prioritize, and manage time effectively
  • Self-motivated and self-directed
  • Experienced at compiling and following strict budgets
  • Experienced at preparing and presenting quarterly goals and forecasts for future projects
  • Comfortable in both a leadership and team-player role
  • Creative problem solver who thrives when presented with a challenge
  • Bachelor’s degree in business, administration, or related field
  • Three to five years of previous experience in sales, management, customer service, finance, administration, or related field
  • Demonstrated and proven sales results
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • communication in person, on the phone, and in email

Job Description
  • Provides simultaneous interpretation for international conferences including diplomatic dialogue
  • Enables conference attendees with different language backgrounds to communicate with each other, not by translating every single word, but by conveying the ideas which they express

Qualifications
  • Ability to provide accurate simultaneous interpretation
  • Ability to comprehend various subjects at the highest level
  • Capacity to endure high stress and pressure to interpret for complex issues
  • Endurance to focus and physical strength to travel regardless of time zones

Job Description
  • Provides consecutive and simultaneous interpretation in working languages
  • Provides translations of questions, testimony, arguments, written and legal documents, and other courtroom proceedings for defendants, judges, counsel, jurors, witnesses, and others

Qualifications
  • Demonstration of high professional standards for courtroom demeanor and conduct
  • Knowledge of specialized and legal terminology, formal and informal registers, dialect and jargon, varieties in language and nuances of meaning
  • Impartiality
  • Ability to communicate orally, including appropriate delivery and poise

Job Description
  • Accountable for the entire localization and internationalization cycle - from pre-production to launch and maintenance for all global market locations
  • Responsible for Vendor Strategy, Project Management, Quality Management, Metrics, Process and Infrastructure Improvements, Program Management, and relationship with stakeholders in the international offices

Qualifications
  • Bachelor’s degree. Advanced degree (business, technical, or translation) preferred
  • 15 years’ experience in localization
  • Demonstrated ability to develop and execute comprehensive strategies to lead and shape cross functional teams and stakeholders
  • Experience managing teams and resources effectively within a large organization

Job Description
  • Prospecting: cold-calling, reviewing online resumes; job postings and email blasts
  • Coordinates language testing, medical testing, background and credit checks, complete security pre-processing, and schedules travel for processing centers
  • Works under the general supervision of the Team Lead, Manager, and Director but must be self-motivated
  • A certain degree of creativity and latitude is required
  • Networking: maintains current referral sources and relationships with candidates
  • Attends daily meetings to discuss updates/changes in contracts and processing
  • Enters candidates into recruiting system, tracks candidates’ information, manages pipeline of candidates against requirements
  • Meets weekly, monthly, quarterly, and yearly recruiting goals
  • Has the ability to source for all current and future Language Services work

Qualifications
  • 3-5 years of sales or recruiting experience
  • Excellent communication skills with extensive phone sales capability
  • Ability to work in a fast-paced, complex, and dynamic environment
  • Computer literacy in MS Office, including Excel
  • Strong attention to detail and time management skills
  • Ability to work in a team environment

Job Description
  • Works across a large and diverse team to drive the overall strategy and execution of content publishing, localization and experience internationalization across the consumer-facing digital landscape
  • Brings a consumer-focused and business-minded approach to evaluating and improving both content publishing and localization processes across many facets including team structures and roles, tools and systems, quality and relevance, vendors and vendor performance, operational costs and platform investments
  • Within each function, takes the lead in identifying the short, medium and long-term opportunities for pushing operational excellence and improving the consumer experience worldwide

Qualifications
  • 10+ years of professional experience including leadership of digital content, translation, localization and internationalization processes, including process improvement. Direct experience in online consumer digital (non-commerce) and/or consumer-direct online retail is highly valuable
  • Track record working in a team environment to define and align strategies, roadmaps and priorities
  • Multi-country expertise and background leading across territories and time zones
  • Proven leadership experience turning a global vision into reality and leading a strategic center of excellence
  • Strong influencing and presentation skills. Excellent written and verbal communication skills necessary for developing and delivering strategies to executive level management

Job Description
  • Manages all marketing for a product or service
  • Hires of sales associates, directs marketing team
  • Projects may include advertising products and services

Qualifications
  • Team management and leadership
  • Outgoing personality
  • Strong communication skills

The Director of Operations oversees the day-to-day activities of a team or a company, usually at the direction of the Chief Executive.


Job Description
  • Ensures that a company's everyday activities run smoothly
  • Evaluates how efficiently and effectively the organization is operating by reviewing business procedures ranging from office expenses to real estate assets and makes necessary improvements
  • Is responsible for overseeing the work of other upper-level management executives
  • Ensures financial targets and other agreed targets are met in all departments
  • Ensures compliance of safety regulations
  • Keeps employees motivated and organizes appropriate training
  • Investigates customer satisfaction and reports any issues to increase profits
  • Works with legal departments on any matters that occur

Qualifications
  • The typical educational background for operations management officers is a Master's in Business Administration
  • Must excel at delegating tasks
  • Must have exceptional communication skills

Job Description
  • Manages national sales team focused on selling multi-product language solutions to Central Government, Criminal Justice, Healthcare, Local Government and Voluntary Sector organizations
  • Establishes new sales channels with a focus on establishing agreements with some of the worlds largest Business Process Outsourcers
  • Is responsible for all sales, implementation, relationship management, bid management and customer support activities for all territories

Qualifications
  • Bilingual skills: fluent language skills in at least two languages
  • Confidence and public speaking skills
  • Social/negotiation skills

Job Description
  • Project tasks include evaluation, preparation, formatting, PDF conversion, delivery and backup of project files. Project deliverables range from technical documents (online & offline) to brochures and art files
  • Formats and PDF documentation, places and resizes localized screendumps and art files, generates indexes and tables of contents
  • Evaluates and prepares project deliverables (on and offline documentations, art files and brochures) for translation following set quality standards
  • This process typically includes the verification of source files and fonts and the conversion of files for engineering
  • Uses specialist computer software to make sure that printed materials (such as books, newspapers, magazines and brochures) are well-designed, attractive, and easy to read

Qualifications
  • Enjoys artistic work; creative with an eye for good design
  • Basic-to-advanced design knowledge, pre-press skills, and an understanding of printing technology
  • MS Office (especially Word and PowerPoint), Adobe FrameMaker, Adobe InDesign, Adobe Flash, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat, and Hypersnap DX
  • Demonstrated ability to work on Windows and Macintosh operating systems

Job Description
  • Editors are responsible for reading, reviewing, and approving texts for book, newspaper, magazine, and website publications. In the case of translations, editors are in charge of reviewing the renditions and comparing them against the source text to ensure the quality of the translation
  • While in most cases proofreaders are in charge of checking and correcting grammatical, spelling, and punctuation errors, the main duties of editors are to compare the terminologies used in the source and target texts, conduct research on areas that seem dubious or problematic, and direct translators’ attention to areas that require revision
  • For large translation projects in which more than two translators are involved, the editor is also responsible for ensuring the consistency of terminology and style so that the rendition flows smoothly

Qualifications
  • Editors for translation are required to have high linguistic competence in the target language (which usually is the editor’s A language) and a good command of the source language (which is typically the editor’s B or C language). Furthermore, a sound background in the translation domain is needed
  • Attention to detail is also essential for editors. It is necessary to critically review other people’s work and spot mistakes, even minor onesEditors need good interpersonal and communication skills to engage in effective communication with translators and project managers. Part of an editor’s role is to identify weaknesses in the text, so the ability to convey such flaws in a constructive manner is essential

Job Description
  • Translates in-game text, voice scripts, manuals and supplementary development and testing-related documents
  • Supports the product development team by providing feedback on game difficulty and appeal for the target market
  • Identifies content that needs revision to suit consumer tastes

Qualifications
  • Excellent translation skills
  • Excellent game-play skills and the ability to identify design and content issues
  • Familiar with translation and localization tools
  • Excellent communication, interpersonal and organizational skills
  • Attention to detail and accuracy

Job Description
  • Responsibilities of the implementation specialist include instructing the end users and clients on making use of and applying software programs that are developed by software engineers. Thus, he/she executes the job roles and responsibilities of a software developer. He/she communicates with the clients, comprehends their requirements and designs new software systems to achieve the user's needs. An implementation specialist also executes the job roles and duties of an implementation expert and is an authority on the above
  • An implementation specialist is in charge of the software systems and programs of a particular company and handles and manages everything related to them, except their development and creation. He/she conducts and completes experiments on the software system applications of the company to ensure that the end users don't face any obstacles and other major difficulties while running the software programs. He/she designs and develops a documented register and an on-the-spot assistance department for the company that aids the software systems of the same

Qualifications
  • Possesses interpersonal, communication, data analysis, and project management skills
  • Possesses a bachelor's degree in computers or in a similar field
  • Has a few years of working experience with computer software and hardware systems and programs in a related company
  • A master's degree in the same field would ensure placement in a lucrative and reputed company
  • Strong oral and communication skills
  • Ability to multi-task

Job Description

Inside sales are the sale of products or services by sales personnel who reach customers by phone or online, rather than traveling to meet them face-to-face


Qualifications
  • Product Knowledge
  • Buyer-Seller Agreement
  • Strategic Prospecting Skills
  • Rapport Building on the Call
  • Active Listening
  • Communication
  • Qualification Questioning
  • Time Management

Job Description
  • Works with Product Managers to ensure product business decisions are aligned with internationalization best practices
  • Provides technical guidance to product and engineering partners using knowledge of internationalization best practices and standards
  • Works as an embedded engineer within different product teams, assisting them with internationalizing code, externalizing localizable content, and improving localizability
  • Writes scripts and automation tools when needed
  • Helps implement i18n tools for conformance at code submission or build time
  • Organize ongoing i18n testing

Qualifications
  • Proven experience in i18n engineering
  • Extensive knowledge of software design and architecture, data structures and algorithms
  • Experience in building scalable applications with high availability and performance
  • Clear communication and presentation skills
  • Extensive knowledge of XML, expert knowledge of Java, and associated i18n best practices for each
  • Solid experience using standard development tools, web services, and advanced scripting skills
  • Proven expertise in externalizing localizable strings stored in databases
  • Experience with i18n tools and automation expertise
  • Experience integrating enterprise-level localization tools into build systems to facilitate continuous localization cycles
  • Thorough knowledge of Unicode design, ICU4J, CLDR, and other common i18n standards
  • Master's or Bachelor's Degree in CS preferred

Job Description
  • Is responsible for the research and development of all products in not only the US site but heavily influences all products worldwide
  • Evaluates and identifies appropriate technology, staff, and resources necessary to continue the success of the business
  • Maintains good engineering practices and focuses on timelines and high quality at all points of the design process
  • Works cross-functionally throughout all departments of the company globally

Qualifications
  • Minimum of 4 years of experience within Mechanical Engineering; preferably with “hands-on” R&D exposure and Leadership
  • Entrepreneurial / innovative mind-set, interest in growing a brand and organization
  • Forward-thinking and creative individual with high ethical standards and appropriate professional image
  • Strong written and verbal communication skills and presentation skills
  • Fluency in at least one language other than English

Job Description
  • Interprets at a high level with speed and accuracy, both to and from English
  • Provides interpretation services for formal district meetings, conferences, events, etc.

Qualifications
  • Exceptional language skills in both English, and other language(s)
  • Good customer service strategies for approaching families of various cultural backgrounds
  • Is flexible when asked to work evenings and/or weekends

The Language Lead is the quality gatekeeper, voice and market ambassador for the target language.


Job Description
  • Approves all content translated by vendors for new launches and existing products
  • Thoroughly QAs all localized content to ensure consistent messaging and proper functionality
  • Manages creation and maintenance of linguistic assets (TMs, glossaries, style guides, reference materials) for the language/market expertise
  • Provides input on UI, UX and design for products launching in international markets
  • Identifies and fixes linguistic and cultural issues before launch
  • Develops and maintains key relationships with vendor linguists
  • Contributes to the linguistic workflows and processes definitions and specifications
  • Monitors project activities and suggests improvements
  • Evaluates the translators, localizers and proofreaders

Qualifications
  • Fluent in the working language of the organization and educated native fluency of the target language
  • Degree in Translation, Linguistics, or similar field of study
  • Experience with localization platforms, file formats and CAT tools
  • Highly-developed computer skills (MS Office, Windows)
  • Ability to explain linguistic challenges and cultural questions and concepts to diverse stakeholders
  • Ability to stay focused under pressure. Prioritize and manage multiple projects simultaneously

Job Description
  • Oversee the daily localization QA process - bridging the work of internal stakeholders with global suppliers
  • Oversee quality reporting
  • Manage terminology and translation memory strategy
  • Coordinate external and internal QA resources
  • Lead/drive weekly read and react meetings with vendors
  • Provide innovative thinking around scalable solutions and operational workflows to continuously improve the LQA program
  • Analyze delivery metrics to identify trends, diagnose issues and reinforce quality standards via glossary terminology, style guides, etc.
  • Effectively communicate project updates cross-functionally

Qualifications
  • Bachelor’s degree in language/linguistics and/or +5 years relevant LQA experience, preferably in an outsourced environment or agency
  • Proven track record of managing and implementing Quality Assurance methodologies
  • Passion for developing content scoring and testing plans, assessing risks, and using big data to optimize QA.
  • Hands on experience managing translation memories and glossaries will be highly valued, particularly if in a cloud based TMS
  • Familiarity with industry LQA models, standards and best practices
  • Experience managing QA for MT workflows will be valued
  • Adaptability and resiliency to quick changes in priorities, technology, tools and workflow
  • Excellent verbal and written communication skills
  • Attention to detail, organization, problem-solving, analytical and multitasking skills
  • Self-starter, quick-learner, detail-oriented, quality-focused and proactive
  • Ability to excel in a dynamic work environment, prioritizing tasks appropriately and showing flexibility
  • Ability to work in both agile and waterfall environments
  • Excellent organizational skills
  • Strong interpersonal skills to support cross-functional and remote team collaboration

Job Description
  • Performing localization & functional tests
  • Reporting, tracking and verifying bugs
  • Creating necessary documents such as glossary

Qualifications
  • Native-level understanding of target language and culture
  • Professional written/verbal competency in English
  • Ability to type in native language with local keyboard
  • QA Testing Experience
  • Translation, Editing, or Proofreading Experience
  • Cultural Savvy - Understanding of cultural/linguistic nuances and political correctness for respective language/country
  • Tech savvy - Intermediate-level skills with iOS/OS X devices, spreadsheet, text editor
  • Familiarity with web-based content management systems
  • Excellent communication skills, ability to communicate and collaborate with clients, producers, internal managers and co-testers
  • Strong eye for detail

Job Description
  • Utilizes tools to identify, prepare and manage localizable resources for translation (primarily Idiom and scripts and tools) for the languages assigned
  • Integrates translations back into the core product for the languages assigned
  • Works with Product Management, Translators, Project Management, Development Engineers, Web Development and other Product Development groups to ensure the localization process runs smoothly and on schedule
  • Works with QA and Release Management to ensure that translations work live-to-site
  • Develops and maintains localization tools and automated processes including documentation and training to support them (as needed)

Qualifications
  • Excellent knowledge of localization/translation tools, especially Idiom WorldServer
  • Experience programming in one or more of the following: PERL, Python, C++, Visual Basic, Java
  • Experience with dynamic web architectures. Familiarly with building code and with source code revisioning systems

Play a key role in developing and shaping the organization’s voice and style in the target market to ensure that it’s clear, accessible, and culturally relevant for customers and partners. Work with Localization Manager, customers and partners, as well as external translators and editors to build and improve translations, terminology database, style guide, translation memories, and overall localization processes.


Job Description
  • Be the primary point of contact for linguistic decisions related to the content of your language(s)
  • Ensure that terminology and style is relevant and appropriate for the target personas in the market, both in terms of culture and technology adoption / market maturity
  • Lead the development of terminology database and style guide, incorporating feedback from internal stakeholders well as customers and partners and other linguistic sources
  • Ensure that translation memory files for your language(s) are clean and updated
  • Work with the product team to ensure that customers have a remarkable experience using the localized version of the product
  • Review translated content from agencies and partners
  • Translate English content into target languages as needed
  • Support the localization team with selection of relevant tools and technology

Qualifications
  • Professional degree (ideally graduate-level) in translation
  • Minimum of 5 years of professional translation and review/editing experience
  • Experience translating marketing and technology-related content
  • Extensive experience using major CAT tools
  • Extensive experience with developing and managing termbases and translation memories
  • Detail-oriented, with a passion for linguistic quality
  • Proven editing and proofreading skills
  • Outstanding communicator, articulate, fluid conversationalist
  • Analytical mindset, problem solver, good at troubleshooting
  • Transcreation, video, and audio localization background are a plus

Job Description
  • Trains MT engines using human-translated and post-edited content
  • Analyzes and evaluates MT output to identify error patterns
  • Performs semantic annotation
  • Performs QA on MT-generated content

Qualifications
  • BA or MA in Linguistics or Translation Studies
  • Experience in localization and/or evaluating MT output
  • Experience in machine learning QA
  • Knowledge of post-editing best practices
  • Native speaker of the target language
  • Strong familiarity with translation technologies and localization processes
  • Analytical mind
  • Critical thinking skills

Job Description
  • Is responsible for hiring linguists, analysts, monitors, translators, interpreters and cyber professionals for a diverse set of roles
  • Provides support to team by performing research of pricing in new areas or industries
  • Maintains a positive relationship with community personnel and supply pool
  • Represents company at job fairs and recruiting events
  • Develops relationships with universities
  • Partners with career services to coordinate on-site interviews and consortiums
  • Attends career fairs and employer presentations

Qualifications
  • Minimum Bachelor's Degree or equivalent
  • Superlative communication skills
  • Exceptional at working in teams as well as on solo projects
  • Excellent verbal, written, and analytical skills
  • Strong work ethic
  • Knowledge of a foreign language highly desirable

Job Description
  • The expert test manager is able to utilize and adapt all available methods to define and meet testing objectives. They are expected to be able to design a specific method or approach to meet those objectives and to gain and maintain early management commitment.
  • Managing the test team and managing testing throughout the organization are addressed extensively and special attention is given to the various project management tasks that would apply at the expert test management level. The test manager's role in performing risk management (risk assessment workshops and risk mitigation management), reviews, assessments, quality gate evaluation, quality assurance and audits are covered in detail.
  • The expert test manager is expected to select or create, evaluate and improve the most appropriate approach for a given situation, which implies that several right approaches can occur simultaneously, of which no individual approach stands out significantly. It is up to the expert test manager to find a suitable approach or combination of approaches which fit the organization in order to meet or exceed the given objectives.
  • Different ways to organize testing as well as different types of projects for test management, including vendor management, are covered. Typical test management topics such as incident management, test project evaluation and tools for reporting and test management are addressed in depth.

Qualifications
  • Leads the test management within an organization, project or program to identify and manage critical success factors with management commitment at the CEO/Board level
  • Takes appropriate business-driven decisions on a test management strategy and implements organization-wide commitment and compliance based on quality KPIs
  • Assesses the current status of the test management, propose step-wise improvements and shows how these are linked to achieving business goals within the organizational context of test management (organization or project/program)
  • Sets up a strategic policy for improving the test management and the testing, and implements that policy in an organization
  • Analyzes specific problems with the test management and its alignment with other roles or management areas in the project/organization, and proposes effective solutions
  • Creates a master test plan with matching governance dashboard to meet or exceed the business objectives of the organization or a project/program
  • Develops innovative concepts for test management (project) organizations which include required roles, skills, methodologies (tools) and organizational structure
  • Establishes a standard process for implementing test management in an organization (project/program) with standardized delivery based on quality KPIs
  • Leads an organization to improve the test management process and manage the introduction of changes
  • Understands and effectively manages the human issues associated with test-project management and implement necessary changes

Job Description
  • Identifies and assesses future and current training needs of the company
  • Creates testing and evaluation processes
  • Makes sure staff gain and develop the skills they need to carry out their jobs effectively
  • Deploys a wide variety of training methods, conducts effective induction and orientation sessions
  • Provides opportunities for ongoing development; resolves any specific problems and tailors programs as necessary
  • Maintains a keen understanding of training trends, developments and best practices
  • Prepares and implements training budget

Qualifications
  • Thorough understanding of specifics and potential training needs of the language industry
  • Track record in designing and executing successful training programs
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
  • Effective planning and management skills
  • Effective training and presentation skills
  • Excellent communication and leadership skills
  • Strong report writing and record keeping ability; good computer and database skills

Job Description
  • Medical interpreters provide language services to non-English-speaking patients to help them communicate with doctors, nurses and other medical staff
  • They might be employed by medical facilities or interpreter agencies, or they might choose to operate their own businesses
  • Conducts medical and general interpreting for staff, patients, and their families. Assesses and monitors patients' understanding of information conveyed
  • Advises medical personnel about any cultural issues that might impact patient care
  • Records and monitors interpretation activities according to hospital and department standards
  • May be required to translate written documents
  • Requires familiarity with medical terminology

Qualifications
  • A bachelor's degree or a certificate are typically required for medical interpreters
  • These professionals must be able to communicate in two languages and be familiar with medical terminology
  • Requires fluency in one or more languages in addition to English

Job Description
  • Manages and oversees the administrative and daily operations of the program
  • Prepares for the following work: work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution
  • Evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance
  • Designs and develops or assists with design and development of program(s) or project(s)
  • Manages contract, grant, and/or state funding; approves and monitors budget expenditures; prepares budget revisions; provides interim status reports on all accounts; oversees, coordinates, and/or assists with proposal writing to develop additional funding

Qualifications
  • Develops and maintains record-keeping systems and procedures
  • Use of computers
  • Strong interpersonal and communication skills
  • Gathers data
  • Prepares reports
  • Provides technical coordination, management of development, or implementation projects
  • Program planning and implementation skills
  • Supervises and train employees
  • Fosters a cooperative work environment
  • Prepares budget and estimate cost
  • Knows faculty and/or staff hiring procedures

Job Description
  • Works with external translation vendors and internal teams to manage resolution of a backlog of translator questions and continue to answer these in a timely manner
  • Manages a translation service desk for stakeholders outside of the Digital department and ensures completion of projects by SLA
  • Under direction of LPMs, executes special and ad-hoc localization projects from project inception through completion
  • Ensures project resources have the necessary tools and information to accomplish tasks
  • Alerts resources of schedule or scope changes
  • Maintains localization checklists to track and report on localization progress
  • Fluency in a language other than English
  • Familiarity with Localization / Translation Management tools and concepts including Computer Assisted Translation (CAT) tools, Translation Memory (TM), and glossaries
  • Knowledge of various file formats and basic HTML

Qualifications
  • Project coordinators gather and dispense the needed information and updates and coordinate the work throughout the project lifecycle
  • BA or commiserate professional experience
  • Excellent verbal and written communication skills, organizational skills, and the ability to multitask effectively in a fast-paced environment

Job Description
  • Manages, tracks and reports on translation
  • Works with workflow servlets, configuration, system interfaces, filters and translation memory
  • Trains WorldServer users, maintain and develop training courses and write documentation
  • The ability to manage multiple Language Service Providers is expected along with successful interfaces with internal clients, vendors and internal proprietary systems
  • Routine responsibilities include management of terminology, translation memory and style guides
  • Establishes goals to meet objectives
  • Establishes group standards, procedures, performance levels and documentation requirements
  • Provides guidance to staff to achieve goals in accordance with established policies
  • Work is reviewed and measured based on meeting objectives and schedules
  • Recommends changes to policy which affect group staff
  • Develops departmental and or project tactical planning processes
  • Communicates project status, issues to management, users and staff
  • Adheres to policies and procedures

Qualifications
  • Bachelor-level degree in Translation or Localization Project Management or equivalent experience
  • Localization project management experience in a fast paced regulated environment (client or vendor experience a plus)
  • In-depth knowledge of all steps required in the localization process, including quality assurance and validation
  • Technical expertise in the administration and configuration of Computer -Assisted Translation (CAT) and Content Management tools (e.g. WorldServer, Trados Studio, Trisoft etc.)
  • Excellent problem solving skills
  • Strong organizational skills, teamwork and attention to detail
  • Experience with HTML, Java, xml, Framemaker and other common file formats
  • Experience debugging localization issues that arise with language-specific codepage/character encodings and varied file formats
  • Desktop Publishing experience preferred
  • Second language ability preferred

Job Description
  • Educate, train, and support development teams on internationalization QA best practices and test strategies
  • Participate in developing training material and presentations to other product engineers in internationalization and localization (coding/testing guidelines, demos, seminars, etc.)
  • Help raise awareness of feature team members on internationalization by showing them how to test for internationalization
  • Help with triaging and prioritization of bugs; follow through with feature teams to make sure critical bugs are addressed in a timely manner
  • Identify and implement process enhancements to present excellent operational efficiency
  • Provide support to Technical Support team as needed
  • Help design tools that increase the use of automation in testing software for i18n issues
  • Coordinate testing and be the main point of contact with 3rd party QA vendors in testing our products in non-English environments
  • Ship high-quality software for use in all supported non-English environments

Qualifications
  • 2+ years of experience with software testing and development with Windows, web and mobile applications, or Linux
  • Understanding of software internationalization and localization process
  • Strong problem-solving skills
  • Ability to communicate and collaborate with internal and external teams
  • Excellent interpersonal skills and a “customer first” attitude
  • Bachelor’s in information technology, GIS, computer science, or related field, depending on position level
  • Experience working with 3rd party vendors to develop or test software products
  • Software programming and/or script development experience
  • Familiarity with the company’s products
  • Scrum master certification and/or Agile development experience

The QA Specialist in the remote interpretation setting makes announced or unannounced service observations on telephone or video interpreters. He/she then documents the observations and provides feedback/coaching to the interpreters.


Job Description
  • Evaluates interpreters’ performance using Interpreter Code of Professional Ethics, industry guidelines
  • Addresses and documents findings of performance evaluations with interpreters. Coaches interpreters when performance needs improvement
  • Investigates service issues and formulate responses based on findings
  • Reports to Quality Assurance Department Manager
  • Displays professional demeanor and tone during all meetings with interpreters

Qualifications
  • Advanced proficiency in source and target language
  • 1+ year professional interpreting experience
  • Strong verbal and written communication skills
  • Basic knowledge of Microsoft Office (Excel, Outlook, etc.)
  • Must be able to work independently, yet have a high degree of flexibility and be able to work in a team environment
  • Ability to multi-task

Job Description
  • Full recruiting life cycle work – often works with candidate from their initial job application through the negotiation/closing of their job offer
  • Identifies talent and supports them through the process of acquiring a role with the organization
  • Frequently a job that is housed our of “recruiting firms” where the recruiter works with multiple companies within one sector, however some companies have in-house recruiting staff and you work across functions within the organization

Qualifications
  • Experience with recruiting software systems like Taleo, PeopleSoft, etc.
  • Ability to manage multiple applicants at a time at different stages of their application process
  • Ability to work cross-functionally and across a hierarchy without hesitation, from junior level roles to C-level executives

Comments
  • A remote interpreter can work via video interpreting (VRI) or over-the-phone interpreting (OPI).
  • Events that require remote interpreting can be divided into two types: face-to-face meetings and virtual meetings.
  • In face-to-face meetings, interpreters are the only people who are not “on-site”. Demand for services of this kind are on the rise in conference, legal and healthcare interpreting.
  • The trend for growing needs for remote interpreting for face-to-face meetings will likely continue as clients push for more efficiency. The interactions requiring interpretation are usually shorter in duration for this type of interpreting.
  • Remote interpreting for virtual meetings (where all parties are “remote” - think webinar/video conferencing, for example) is also seeing rising demands. They usually take place before and/or after a conference setting with physically present participants, and serve to complement, not replace the actual conferences themselves. Court cases and doctor's consultations also have increasing demand for virtual meeting/interpreting.
  • Advantages of remote interpreting: Aside from cost savings and increased availability (of minority language interpreters from abroad, for example, remote interpreting can also provide logistical alternatives when the venue simply cannot accommodate the amount of interpreters needed. A meeting between European heads of state at Hampton Court, UK in 2005 which was simultaneously interpreted into 22 languages was mediated using this type of service.
  • Downsides: harder to get “visual cues” as the cameramen, not the interpreters who choose what is captured on a screen. May strain vision and make the interpreters feel that they don't have as much control over the situation. Technology-related challenges may also arise.
  • Trend: remote interpreting is being used more, and usually interpreters report no worse quality as compared against traditional modes of interpreting. It is here to stay and it is a good idea for aspiring interpreters to learn about it and get familiarized with it.

Job Description
  • Renders messages faithfully and accurately, using the correct terminology and register
  • Helps the participants of meetings (virtual or face-to-face) communicate
  • Provides simultaneous, consecutive or other forms of interpreting service as required by the organization/client

Qualifications
  • Interpreting skills, active listening skills, communication skills
  • Knowledge of videoconferencing/webinar tools and other technological devices/programs required in remote interpreting
  • Ability to learn fast and think on one's feet

The reviewer has the responsibility of checking the translations done for the client and making sure that everything is correct (style, grammar, punctuation, meaning, etc). The work needs to be reviewed thoroughly and, if necessary, the reviewer will need to ask the translator to go over any problems detected to provide a quality translation. Clients should be fully satisfied with the work done, including deadlines. The reviewer must remember that, even though clients may not know the language of the translation, they may have people around who understand it well.


Job Description
  • The reviewer is tasked with reviewing the linguistic and formatting issues associated with a translation project. His or her overall goal is to analyze the content for appropriate style, tone and message consistency.
  • In some workflows a document may be reviewed by a third person. This third person is usually referred to as a reviewer. There are generally three types of reviewers:
  • An internal/in-house reviewer will review the translation after all formatting is complete. The reviewer ensures that there are no typographical errors incorporated during the DTP phase. The reviewer may also focus on checking the accuracy of software references, localized graphics and other requirements that might be specific to the project.
  • A client reviewer is someone on the client’s side who reviews and/or approves the final translation. The client review step may be a requirement, but it is important that the client reviewer have extensive experience and knowledge about the topic.
  • An independent reviewer will assure quality when a translator enters a new language market. The more issues a translator can prevent before launch, the smoother his or her entrance.

Qualifications
  • Is a native speaker of the target language and have exceptional language skills.
  • Understands the language translation process from start to finish.
  • Is available during the appropriate time-frame to meet deadlines so there are no delays.
  • Is a subject matter expert for the product and the content that is translated.
  • Decision-making & finalizing reviews: When you are completing a review, keep in mind that you are the last thing that stands between the translation and visitors. Once you click on ‘Review complete’, the work is published and available to all.
  • Thoroughness - go through everything: Only consider completing a review once you have checked all the translation. Make sure that you have gone over all parts of the project if it includes different pages or sections.
  • Understanding the context and target culture & checking the translation in its context: It is always important to see the full picture. Make sure you know where the translation will be used and who the target audience is. Assume nothing. If you are not sure, ask the client.
  • Following up, solution-making: If you have a question for the client, create an issue asking for clarifications. If you have doubts about the translation, create an issue for the translator. Before completing the review, all issues should be closed. Open issues mean unresolved problems.

The Sales Engineer supports the sales team as a technical subject-matter-expert of the products and services being presented to the clients.


Job Description
  • Manage pre-sales demonstrations of the product or services as the technical subject-matter-expert
  • Coordinate post-demonstration follow-ups
  • Recommend new product features and provide feedback to product management based on customer demands
  • Act as the liaison between the sales team and the product development team

Qualifications
  • Technically proficient in representing both the technical features and end-user benefits to clients
  • Strong written and verbal communication skills in customer-facing environment
  • Strong team-building skills working with internal stakeholders

Job Description
  • Perform data annotation and validation
  • Identify canonical queries
  • Perform E2E testing once internationalization is enabled

Qualifications
  • Full fluency, written and verbal, in English and the language of expertise in the locale
  • Excellent written and verbal communication skills
  • Ability to clearly explain linguistic challenges and cultural questions and concepts for the locale of expertise
  • Degree and background in Linguistics strongly preferred

Job Description

A Solution Architect (SA) works with the sales team and clients to define, create, and present creative solutions to specific customer requirements. They develop solutions that meet client expectations for technical competency, process innovation, cost savings, as well as ensuring that their global content remains on brand and resonates with the audience they are targeting. SAs also engage in Client Management by identifying market trends and opportunities to propose and deliver innovative, value-driving new solutions. Responsibilities include:

  • Engaging and consulting with customers and sales people to gather customer requirements
  • Preparing analysis for solution and development phase
  • Coordinating the efforts of internal subject matter experts to present client solutions
  • Setting realistic expectation and limits of service levels for production
  • Discussing localization and internationalization best practices with prospects and clients develop proposals and pricing models for complex or innovative solutions
  • Creating financial models to substantiate the proposed solution
  • Collaborating on account management and development plans with input from sales team

Qualifications
  • Fluent in English and another language
  • 5+ years’ experience in Sales, Marketing, Localization/Globalization, or equivalent professional experience
  • Experience in Solution Development or Pre-sales Consulting
  • Deep understanding of marketing translation, and transcreation processes
  • Knowledge of marketing technologies, web content management and web publishing a plus
  • Advanced technical solution and problem solving skills
  • Excellent communication and customer presentation skills
  • Strong business acumen
  • Excellent project management, organizational and time management skills
  • Financial analysis/modeling skills
  • Willingness and ability to travel
  • Knowledge of and sensitivity to multi-lingual and multi-cultural issues

Job Description
  • Supervises interpreters while they work along side the interpreters
  • Provides feedback to interpreters on how to handle specific situations or how to improve their performance
  • Decides what interpreters are and are not allowed to do, i.e., the scope and boundaries of the interpreter's job

Qualifications
  • Professionalism
  • Being ethical
  • Analytical skills
  • Problem-solving skills
  • Diplomacy
  • Tact
  • Empathy

Supports the organization's terminology management needs.


Job Description
  • Develops/maintains the corporate terminology database to ensure consistent use of terminology throughout product portfolio and instructions
  • Ensures terminology consistency by synchronizing TMs, Glossaries, Style Guides, etc. through collaborating with content developers and internal/external translation/localization partners
  • Supports the localization team in verifying product as part of the product release process

Qualifications
  • BA degree in terminology, linguistics, translation or related academic fields required
  • Advanced degree in related field preferred
  • Professional experience in terminology or translation work
  • Experience in translation management
  • Experience with CAT tools such as MultiTerm or Trados
  • Fluent in at least one second language
  • Strong communication and interpersonal skills

The Tester has the skills and knowledge to conduct tests for language proficiency, translation skills and/or interpretation skills.


Job Description
  • Conducts tests for language proficiency, translation skills or interpretation skills based on the requirements specified by the clients
  • Grades and documents test outcomes

Qualifications
  • Native-level understanding of target language and culture
  • Good written/verbal communication in English
  • Ability to enter test results into system required by the clients

Job Description
  • Teach students using both traditional and non-traditional instructional delivery methods
  • Train prospectives to assimilate speakers' words quickly, including jargon and acronyms, build up specialist vocabulary banks, write notes to aid memory
  • work to a professional code of ethics covering confidentiality and impartiality
  • Enhance staff interpreter skills
  • Proof of competency for compliance
  • Assess level of fluency in your bilingual staff and candidates for hire
  • Justify bilingual pay differentials

Qualifications
  • Actively listen without interrupting
  • Be flexible and responsive
  • Sense the mood of the group
  • Challenge underlying tensions or hidden feelings and bring them to the surface
  • Provide an atmosphere conducive to learning
  • Maintain control and direction and steer the group in a positive way
  • Involve all members of the group both outgoing and shy
  • Validate what group members say, support and encourage them
  • Deal constructively with difficult or disruptive group members
  • Use questioning and probing techniques effectively

Job Description
  • Converts speech (live or recorded) into a written or electronic text document
  • Transcription services are often provided for legal, business, or medical services

Qualifications
  • Typing accurately at high speed
  • Understanding complex, technical jargon
  • Comfortable dealing with confidential materials
  • Good listening and memory skills
  • Good computer skills

Job Description
  • Facilitates effective communication between two parties that do not speak a similar language by converting one written language to another
  • Ensures appropriate relay of concepts and ideas between the source and target languages
  • Translators predominantly work with business, technical, literary, academic, legal and scientific written materials including letters, reports, articles, books, invoices, advertisements, and educational material, etc.
  • Translators' work incorporates: reading documents, writing and editing copies, writing summaries, consulting clients
  • Manages work schedules to meet deadlines

Qualifications
  • Speaks, reads, and writes fluently in at least two languages
  • Good general knowledge, natural curiosity and willingness to learn
  • Employs computer-assisted translation to compile information into glossaries and terminology databases to be used in translations
  • An ability to grasp varied and complex issues, react swiftly to changing circumstances, manage information and communicate effectively
  • Thorough knowledge of the institutions, culture, attitudes and practices in the countries where that language is spoken, normally acquired through residence there
  • The ability to relay the style and tone of the original language
  • Must be able to write sentences that maintain or duplicate the structure and style of the original meaning while keeping the ideas and facts of the original meaning accurate
  • Must properly transmit any cultural references, including slang, and other expressions that do not translate literally

Job Description

A vendor manager oversees the relationship between their business and its vendors (or suppliers). They manage these relationships from the start of the contract through the sales process and after, when a financial analysis may be of strategic assistance. These professionals must provide analyses to their organization on vendors, oversee costs, and ensure the terms of contracts are followed by all parties. They should also be able to identify trends related to product needs for their employer. Vendor managers must be able to build positive relations with new vendors and maintain good relationships with existing ones as well.

In the language services industry, Vendor Managers typically source and recruit linguistic talents in anticipation of future needs. They negotiate rates with vendors, balancing the going market rates for the talents and the profit margin objectives of the organization. The Vendor Manager plays an important role in the success of the projects by ensuring just-in-time supply of the most cost effective talents.


Qualifications
  • Business Analysis, Operations Management, Contract Negotiation, and Project Management
  • Ability to manage company relationships with vendors, making sure contract terms are fulfilled and mitigating vendor risk
  • Ability to create sales partnerships with vendors which benefit both parties
  • Identifies potential vendors and conduct research to determine who offers the best products, prices, and services
  • Coordinates vendors to ensure appropriate level of availability to meet the needs of the projects

Job Description
  • Lead efforts to understand local opportunities and drive digital strategies and platforms to support Global growth
  • Drive excellence in collaboration, communication and operations management across key service organizations
  • Develop an operating model for supporting regions by creating digital products and services that can serve each local market
  • Determine digital resource needs in regions and rationalize allocation of existing resources
  • Ensure that regions have access to data needed to make decisions which drive growth in their business, and support as needed in collaboration with CX partners
  • Attract and retain key talent and build a culture and process around innovation, iteration and collaboration

Qualifications
  • 4-year degree from an accredited college or university, MBA preferred
  • 10+ years experience in strategy and operational leadership positions, with demonstrated experience in digital platforms,,quantitative analysis and international business
  • Proven ability to lead and work with cross-functional teams in support of specific business priorities
  • Ability to solve problems quickly, think strategically, and drive data-driven decision making
  • Demonstrated comfort with generating and communicating strategic analysis and business insights
  • Ability to simultaneously manage multiple projects and aggressive timelines
  • Dynamic interpersonal skills including team player that works well with counterparts from various functions/departments and has the ability to influence the work of counterparts without direct reporting accountability
  • Strong interpersonal skills and success in cross-functional relationship-building at all levels, ability to drive consensus through influence and fact-based approach
  • Effective written and oral communications skills. Sensitivity to global communication needs
  • Thrives in a fast-paced, entrepreneurial environment
  • Demonstrates self-confidence, energy and enthusiasm in leading and influencing teams
  • Proficiency in Office software products and communications tools

Job Description
  • Take responsibility for annual marketing plan, strategy and team
  • Identify and plan differentiated and impactful marketing strategies/materials
  • Build, manage and coach a high-performing marketing team
  • Drive the implementation of marketing campaigns that meet business objectives and drive leads
  • Direct and support market research collection, analysis, and interpretation of market data for short- and long-term market forecasts and reports
  • Work closely with the sales department to align sales and marketing strategies
  • Manage marketing budget and expenditures
  • Maintain brand standards and ensure compliance across all marketing and communications channels
  • Identify competitors and evaluate their strategies and positioning and devise counter-strategies
  • Build long term relationships with employees, clients, government officials and stakeholders

Qualifications
  • Previous working experience as a Marketing Director for [X] year(s)
  • MA degree in Marketing, Communication or similar relevant field
  • Outstanding communication, presentation and leadership skills
  • In depth knowledge of market research
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

Job Description
  • Develops short and long-term sales strategy to maximize revenue
  • Leads account management, client services, business development, proposal development, bid management and strategic partnerships efforts
  • Creates and administers sales compensation plans
  • Advocates for the Sales Team with internal stakeholders such as IT, Operations, Marketing
  • Acts as “clients' voice” in the company's product development process

Qualifications
  • Problem Solving/Analysis
  • Business Acumen
  • Strategic Thinking
  • Results Driven
  • Leadership
  • Customer Focus
  • Technical Capacity
  • Communication Skills


Contents of this page courtesy of Winnie Heh.